Quality

Self Assessment in Turning Point Scotland

Turning Point Scotland services use an evidence based self assessment tool called Impaqt which enables every service to assess their performance across a number of key areas in line with the organisation’s aims and objectives and National Care Standards.

The tool has evolved over a three year period and is now used by every service as a focus for identifying strengths and areas for improvement which in turn are built into their annual business plan. The tool also asks services to grade themselves on a scale of 1 to 9 which allows the organisation to assess individual service progress against meeting standard practice.

The sharing of good practice and areas for improvement across services allows a level of knowledge management that helps to avoid duplication of effort, and contributes to the common agendas in our learning disability, mental health, substance misuse and homelessness forums.

Each service completes two sections covering issues related to service management and service delivery.

Service management includes sections on managing activities, resources, people, knowledge, information and quality. In 2007, just over 75% of services self assessed themselves as either meeting or exceeding standard practice. The majority of the remaining 25% were close to meeting standard practice. 
        
Service delivery focuses on values, and then follows the care journey with sections on values, moving in, support planning, service user involvement and moving on.  76% of services in 2007 self assessed themselves as meeting or exceeding standard practice. The majority of other services were close to meeting standard practice.

Turning Point Scotland is committed to responding to feedback from services. We will therefore continue to use Impaqt to make sure that organisational activities are rooted in staff and service user needs.

Governance Review of Turning Point Scotland

In 2007, Turning Point Scotland invited the Social Work Inspection Agency SWIA to undertake a Governance review of the organisation. The results were generally very positive. 

The report examined evidence against four principles of good governance: openness, integrity, accountability and leadership. Using SEIA's grading structure Turning Point Scotland rated as good, very good, very good and good when evaluated in these areas.

The full report is available here.

Organisational Learning and Influencing (External)

Turning Point Scotland is committed to the principles of the EFQM model. It also plays an active role in Quality Scotland’s Voluntary Sector Forum and the Community Care Provider’s Scotland Quality Group. As an organisation we feel it is important to share information on good practice and promote the use of quality tools and standards across the voluntary sector.