Service Users Council

Turning Point Scotland aims to build services around the needs of individual people and to improve services at the same time as the organisation grows and develops.  Listening to the views and concerns of all those who use our services is critical.

While there are local meetings of service users and opportunities at stakeholder events, a Service User Council was introduced to provide a high profile and influential forum for service users to voice their views, ideas and concerns. 

A trial meeting took place in March 2006 and the second meeting took place in June 2006, this time in Aberdeen.  The Service Users Council will take place four times per annum.  Two meetings will be held at the Scotland Office, one will be in the north and one in the south. 

Issues raised so far include better communication, additional resources and the direct impact of staff changes on service users.  A newsletter is distributed to each service user 2-3 weeks after each meeting highlighting discussions which took place at the meeting.  Following on from service user suggestions, the newsletter is now available to service users in audio format. 

To obtain an audio copy, please contact communications@turningpointscotland.com