Service users are valued as individuals with the right to have their voice heard and choices respected. This commitment is highlighted in our Service Users Charter and in our Stakeholders Involvement Policy. Applying equal opportunities to our services means giving focussed attention to gender, disability and ethnic minority considerations.
We change our services to meet the changing needs of service users and continually review the relevance of our services.
We are often able to construct a package of services using a one-stop approach to broker access to other services.
We believe in networking and multi-agency approaches. When we do not have the expertise we look for help from agencies who do. Consultancies and partnerships with other agencies is a feature of our work.
We work with people who do not fit into traditional services and may have been excluded from them. Staff training and development strategies aim to equip staff with the skills to manage challenging behaviours.
Clear information, simple criteria and transparent systems are as important as accessible buildings.
Person centred approaches
Individual service users need individual plans. We are committed to an empowering approach to helping people plan for their future and the support that they may require. By giving service users ownership of the process, choice and dignity are respected.
Links with families
We respect the rights and needs of families and seek to involve them as stakeholders.
Turning Point Scotland aims to promote social inclusion and projects are expected to use John O’Briens service accomplishments as a basis for setting individual outcome targets. This work pioneered in the learning disability field has proved a useful model for our services in the drug, alcohol and mental health client groups.
All services are expected to:
- Promote community presence by sharing ordinary services in the community in a non-segregated way.
- Support service users to make choices large and small and to develop autonomy.
- Help service user to develop competence – the skills and abilities to perform useful and meaningful activities.
- Ensure that service users are treated with dignity and respect, helped to develop self-esteem and to be valued in society.
- Help service users to develop a growing and valued network of relationships in the community.
- Ensure that the health, safety and security of service users is protected at all times.