What is personal information?
Personal information is anything which enables us to identify you in some way. You may be asked to provide personal information through the Website. If you provide any personal information to us, we shall at all times comply with the Data Protection Act 1998 and General Data Protection Regulations 2018.
Sensitive personal information Is concerning a data subject’s racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of any criminal offences.
When we collect your information
- When you visit our website, we collect personal information about you when you
- Complete an online enquiry form
- Make a complaint to us
- Apply for “Make It Happen”, a project funding and grant scheme to support our service users seeking to take part in hobbies and activities
- Apply to aid our fundraising
- Submit an email to us using one of the email addresses featured on the website
We may also collect information about you via cookie files. A cookie is a small text file that is placed on to your computer or other access device when you visit our website. We use cookie files for analytics purposes to gather statistical information on your use of our website.
The information below provides more information about the cookies we use and why:
Name of Cookie: Google Analytics
Owner: Google Inc.
Purpose of Cookie:
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.
Turning Point Scotland is a registered charity. We will never use your personal details for any other reason other than the reasons stated. We won’t sell or pass them on to a third party for marketing/commercial reasons. We will only contact you to promote our work, events we are hosting or any other promotional activity if we have your permission to do so in advance.
We will only use your image/video on our website and social media if you have given us consent. If you no longer wish your image/video to be used, please contact:
Turning Point Scotland
54 Govan Road
0141 427 8200
We will do our best to delete the image/videos however please be aware it will not always be possible to trace old images/video and retrieve them from social media if they have been shared.
Why we use this information
- Provide you with the services that you have requested from us
- Communicate with you, including in response to any of your enquiries
- Improve our services and respond to changing needs
- Handle and resolve complaints made by / against you
- Keep the personal information that we hold about you accurate and up-to-date (if you provide any new personal information to us via the website)
- Signpost you to organisations that can offer benefits and debt advice and support
We may not be able to provide the above services to you if you do not provide us with sufficient personal information to allow us to do so.
If you make a request for further information, on or through the Website, the data submitted by you as part of such request will only be retained by us as long as necessary in order to respond to your query.
Online donations and payments
If you would like to make a donation to Turning Point Scotland using an online social platform, Turning Point Scotland has a profile page on Just Giving. However we are not affiliated to Just Giving and you should refer to their privacy statement regarding the use of your personal data.
Make It Happen
The application form can be downloaded from the TPS website however all applications can only be made after being ‘seconded’ by a service manager. Applications are sent to the Inclusion & Access Coordinator via email/post. Individual’s personal details are ‘redacted’ from personal details before being sent to the committee for assessment. The applications are stored in a locked cupboard in the Inclusion & Access Coordinator’s room.
Rosie’s Social Enterprises
If you are a customer of Rosie’s Social Enterprises, we keep records of customer’s contact details to let people know when an order is complete and for invoicing purposes.
Customers can purchase Rosie’s Social Enterprises products through Etsy, which is an e-commerce website. They can make payments using online payments system Paypal. Both are third party providers with no affiliation to Turning Point Scotland. Customers using either Etsy or Paypal should consult these service providers privacy statement regarding use of their data.